Shipping & Returns

SHIPPING

We carefully prepare and package every order to ensure your fragrances arrive safely and in excellent condition.

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Shipping rates and estimated delivery times are calculated and displayed at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please ensure that your shipping address is complete and accurate before placing your order. We are unable to guarantee changes once an order has entered processing.

RETURNS

We want you to feel confident shopping with us. Eligible items may be returned within 14 days of delivery, provided they are unopened, unused, and in their original packaging and condition.

For hygiene, safety, and product-integrity reasons, opened or used fragrances cannot be returned or exchanged.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so our team can review the issue and assist you.

RETURN AUTHORIZATION

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS?

If you have any questions about shipping or returns, please contact our customer support team through our Contact Us page. We’ll be happy to assist you.