FAQ

ARE YOUR FRAGRANCES AUTHENTIC?

Yes. Every fragrance we sell is 100% authentic and original. We carefully source our collection from trusted fragrance houses and suppliers. We do not sell counterfeit fragrances.

WHAT TYPES OF FRAGRANCES DO YOU CARRY?

We specialize in Arabian fragrances, including a curated selection of oud, musk, amber, floral, woody, fresh, sweet, and oriental scents for women, men, and unisex preferences.

HOW DO I CHOOSE THE RIGHT FRAGRANCE?

Each product page includes fragrance notes and scent details to help you find a fragrance that matches your preferences. If you need additional guidance, our customer support team will be happy to help you choose.

HOW LONG DOES A FRAGRANCE LAST?

Longevity varies depending on the fragrance, concentration, skin type, environment, and application. Many Arabian fragrances are known for their rich compositions and impressive performance, but individual results may vary.

HOW QUICKLY WILL MY ORDER SHIP?

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Estimated delivery times and available shipping options are displayed at checkout.

CAN I RETURN A FRAGRANCE?

Eligible unopened and unused items may be returned within 14 days of delivery in their original packaging and condition. Opened or used fragrances cannot be returned or exchanged. Please see our Shipping & Returns policy for complete details.

WHAT IF MY ORDER ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and assist you.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible after placing your order. We will do our best to accommodate your request, but orders that have already entered processing or shipped may not be changed or canceled.

HOW CAN I CONTACT YOU?

Visit our Contact Us page to reach our customer support team. We’re happy to assist with products, orders, shipping, or fragrance recommendations.